About the role

QLS has a full-time, permanent opportunity for a Records and Member Services Advisor to join the Records and Member Services team. This role involves delivering high-quality service to legal practitioners, community members, and other stakeholders regarding practising requirements and member services.

Key duties of the role

• Deliver exceptional customer service and provide initial support for phone and email inquiries.
• Maintain and update membership records to ensure accuracy and compliance with the Records Act.
• Handle calls on the Referral Line and assist members of the public seeking a solicitor.

Ideally you will have the following 

• Previous experience in a similar administration role and or call enter/customer service role. 
• Computer proficiency, the ability to use a range of application software packages, particularly databases, spreadsheets and word processing.
• Good communication skills.
• Demonstrated ability to collaborate tasks and deadlines.
• Attention to details.

Why join us?

By joining QLS you will assist to build a society that genuinely cares about its members, people and Queensland law.

• Our purpose is to be an authoritative voice, to help members succeed, to connect with the profession and respect, protect and promote human rights in line with our vision.
• Our workforce is diverse, inclusive and equal; and is representative of our members.
• We are committed to leading change through our people.
• Employees have flexibility within a social and collaborative environment.

Please note

• That we reserve the right to close this advertisement early if we receive a high volume of suitable applications.
• You must be an Australian citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
• This position may require the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection. 

For more information about the role, including obtaining a copy of the position description, please email People and Capability on people@qls.com.au.